Roger Askling/Fremont

Steve designed a beautiful landscape, stayed within budget and time frames, and built it according to plan with no surprises. Jack, the project manager engaged coordinated, and monitored all the tradesmen. He handled any issues and kept me informed at all times. The concrete workers performed the demolition and construction with blazing speed. The carpenter's work was excellent. I had so much confidence in Steve that I gave him complete artist freedom on the selection and placement of the softscape. There's no way this would have happened without Steve and his team. Steve's personal attention and multiple follow-ups reinforced my decision to engage his firm. Steve Hansen has my full recommendation.

Roger

Sharon B/Danville

Hi Steve, I just wanted to let you know that we LOVE our new yard! You did an amazing job designing and planning our front and back yards and your guys did a fantastic job carrying out your plans. We've had so many compliments on it in the short period of time it's been done. Thank you for creating something that we love and are so proud of. I smile everytime I look out the back window and when I drive up to our home. Thank you! Sharon

Thanks

Terry/Castro Valley

Thank you so much for the beautiful job you did and the excellent service you provided. Your communication was outstanding, you met every time goal perfectly. And, I absolutely love the project. Jack, I appreciated your offer to install more plants if I wanted them but I'm perfectly happy with it as is. I have always had a tendency to overplant and I'd prefer to be patient. All of these succulents will grow and eventually take up a lot more space.

Steve, I love how you put the stacked rocks as you might see in a Japanese garden. And the planting of some succulents on the rock wall was a nice touch too.

I didn't know the name of your crew member who did the stone path at the opposite end of the garden but I couldn't not be happier with it. It's perfect. He was a very hard worker and extremely conscientious. Please let him know that I really appreciate his work, his talent, and his work ethic.

I find myself going out there pretty often, even looking out my windows to admire your work.

Thank you very much. You completely "got it" when I tried so poorly to express what I wanted.

Terry
Castro Valley

Juliet/Fremont

Hi Jack,

Just wanted to thank you and Steve again for everything. The two plants you replaced are looking good. All the other plants and trees are growing like crazy out here -- the backyard looks even better than it looked at the end of last summer and it was stunning then!

Thanks so much for sending Brent out so quickly to fix the board facing the water feature that started to come away from the rest of the deck. He just finished out here --apparently the screw holding that section broke, so he not only replaced that but added a few more for good measure. Have I told you how nice you all are? We could not have a better experience with another contractor.

A Hansen fan,
Juliet Estrella

Sandi Franklin/Livermore

Steve Hansen wrote:
Hey Sandi,
Are you happy with work crew did today?

Sandi wrote:
I'm MEGAa-happy with everything, Steve! Both guys labored non-stop all day long to accomplish what I wanted done. Cleanup was spectacular (as usual) and when they left my yard looked like the Good Garden Fairy had visited with her magic wand.

As always, Manu is a pleasure to work with. He has always been incredibly accommodating, knowledgeable, pleasant and hardworking , so I was happy he was sent out for this project!

Thanks again. Another satisfying experience for me.

~~Sandi

Cynthia & Rich/Orinda

Steve:

Just wanted to let you know that the supplementary french drain and sump pump you installed in our backyard worked like a charm during the last few weeks of near constant rain. Thanks again for a great job on solving our drainage problem while beautifying the front yard.

Cynthia Clearwater/Rich Komatsu -Orinda

From Arnette/Fremont

Steve,

We're very, very happy with the yard. We enjoyed working with everyone. The cobblestone accents and extra plants are a very nice touch and add a polished finish. The neighbors are slowly walking or driving by to see our beautiful landscape. We spend a lot of time in the backyard admiring it all. We can't wait until Spring when the plants will begin to grow and really bloom.

We would like to use "My Gardner". When do you suggest we start and how much time do you think is required to start off? I don't believe there are any items outstanding. We met with Artemio today. He went over the sprinkler system, lighting and water feature with us. He also added some rocks to the top of the water feature and fine tuned the sprinklers.

Thank you for everything. We are truly in awe of everything. When the fruit trees come in, I'll pick them up and give Jack a call.

From Jenny/Fremont

Hansen Landscape did a fabulous installation for me despite a limited budget.  From design to execution, everything was 100 percent professional and on schedule.  I never thought my yard could look so good!  

Steve is a pleasure to work with and his crews are top notch.  They have also been great in terms of follow up and definitely have gone above and beyond to make sure I'm happy with the final product.  I can't recommend them highly enough, and look forward to future projects with them.

Jenny/Hayward

From Juliet and Mark/Fremont

Hi Steve,

Please find attached our filled out survey that we received at the end of the project.

Thank you again for everything.

You and your talented crew literally transformed our backyard! Before, we rarely spent time out there. Now, we can't wait to take every opportunity we can to enjoy the relaxing oasis you've all worked hard to create for us. It is so gratifying to hear from friends and family that they are impressed with our new backyard. Parts of the yard were once unused and now the whole space has become a wonderful extension of our living space!

Our entire experience working with Hansen Landscape has been a pleasure -- from meeting with you and getting your feedback and ideas to the demolition of our old deck and the built-in planters up to the final touches as the whole project was completed. We'd like to thank your crew for always keeping their equipment and materials as out of the way as possible whenever they were not working on the project. We'd also like to thank your crew for keeping everything neat and clean after each phase. We have heard from others who have not had the same positive experience with their landscape contractors.

We'd like to make sure that you know how wonderful everyone on your crew has been: Manu and his demolition crew quickly and neatly took apart everything that was not going to stay and cleaned up so well that we hardly recognized the area. Artemio and his landscape team built a gorgeous water feature and landscaped the rest of the yard beautifully. When we decided to upgrade with the moss rock garden walls instead of using the synthetic wood borders, we had no idea how stunning it would turn out and how much dimension it added to the whole space. We really like how well Artemio and his team blended the moss rock garden walls with the section of built-in planters that we opted to keep. We love the various plants and trees you selected and how inviting the placement of everything turned out. It was nice to see the care and attention to detail Artemio and his crew took to make sure all the sprinklers and drips were covering all the new plants. We love how the arbors turned out. We enjoyed and appreciated the open communication with Michael regarding the specific design for the arbors. Michael's and Brent's flexibility and additional input regarding various aspects of the arbors, decking and benches really helped us obtain the best outcome for those features. We're also glad we agreed to add the low voltage pathlights and spotlighting that you recommended -- it helps extend the timeframe during which we can fully enjoy our additional living space! Jack is a wonderful project manager who has really been great to work with -- he is very responsive to all questions and concerns, no matter how small or trivial. Jack's willingness and patience in answering questions and dealing with issues during and even after the project is greatly appreciated. Truly, you must take pride in the dedication and professionalism of every member of your team.

We're more than happy to sing your praises because they are well-deserved. It was a pleasure working with all of you.

Juliet and Mark

From Gretta McKenna of Crystal Springs Mgmt/Fremont

I was looking for a company that would repair the stucco patio walls for one of the association's I manage. After contacting over ten companies including an engineering firm, I was told the walls could not be repaired and would need to be replaced. At long last, I contacted and met with Steve Hansen and was delighted with what I heard. With Steve's great communication skills, he explained how he would perform the repairs of which I was able to envision the outcome. I and the association I manage were delighted not only with the final outcome of how the walls looked, but also with the costs of the repairs that totaled only one third of the replacement costs. Not to mention, it was a pleasure working with professionals, such as Steve and his crew.

Thank You & Have a Blessed Life!

Gretta McKenna
Crystal Springs Mgmt
(510) 792-6492

From the Latour Family/Hayward

Steve and Jack,

Steve,
        I know it's only the middle of February, but I think I can safely say that having you and your team landscape our front yard will be one of (if not the best) decisions we make in 2008. From our first conversation when I showed you through the house and yard, to the last moment when Manu and the crew said 'goodbye' and closed the front gate for one last time, it has been a true pleasure. How often can we say that about having work done on our houses?

As the sun set last night, Derek and I relaxed on the porch and enjoyed the beautiful yard we now have.  We listened to the fountain, admired each of the trees (wondered what they'll look like when they leaf out) and at 6:30 when the lights clicked on, it was like seeing the garden again for the first time.

I cannot tell you how happy we are that we just took your advice with everything.  There is not a single thing that I would change from the boulders to the walls to the lighting, it all combines to make what was a very plain, very ordinary, very boring garden into something that is just a pleasure to behold.  I foresee a future full of outdoor dining, lingering and reading, relaxation and enjoyment.

No letter would be complete without a mention of how thorough, friendly, pleasant and efficient the landscaping crew was. A absolute pleasure to work with. I can't wait till we can get started on phase 2!

Cheers,
Robin

From the Kavanaugh Family/Pleasanton

Hi Steve-

Our backyard is beautiful - THANK YOU. Everyone did such a wonderful job and we enjoy it so much. We are starting to get leaves on some of our trees which is very exciting! We can't wait to see how things mature over time. We didn't really realize all that went into landscaping are so happy with the outcome. We were sitting on the upper round patio area over the weekend and noticed how nice it will be when the tree right next to it has leaves and provides shade during the summer. It was obviously your intent but we would have never even thought about such details. It really did turn out so nice.

We look forward to working with you again when we can finally install a water feature. It definitely isn't the time right now. Our 2 year old loves jumping from the top of the boulders and rock wall so I can only imagine what he would do if there was some sort of waterfall. We also want to do something to the front of the house but again not for a while. I have my eye on some new patio furniture that I am saving up for now!!

Thanks for a beautiful backyard! And for the suggestion to buy more mature trees. Well worth the money!!
Kimberly

From the Holbrook family/Pleasanton

Steve, the yard is great!!! We'll be happy when the sod is in but we're still trying to kill as much of that Bermuda grass as possible. The pond and the patio and all the new plants and tree are just beautiful - especially when they're all lit up at night. We're very happy with everything.

Mike built the play house last week and the girls have been having a ball. The first day I think they went out there at 8:30 AM, ate lunch in it and we had to haul them out of there at 2:30 to go out!

Jack and Manu have been wonderful. Every question and concern is always addressed quickly and they have done a great job educating us on our new backyard.

Thanks so much for checking in. Hope all is well with you.

Warm regards,
Angela

From the Chin Family/Hayward

Hi Steve,

Thank you so much for the work you did on our yard. It looks beautiful! We love everything that you accomplished! The boulders add great interest and everywhere we look we have something wonderful to see. We have truly enjoyed coming home each day and walking around to see what flower has bloomed or which one is going to do so next. Our yard, once something we avoided, is now a place we truly enjoy being. Today we are meeting with the concrete contractor you suggested to us, and we look forward to sprucing up the patio areas so that your wonderful work is more adequately complimented.

I wanted to also let you know how impressed we were with your staff. From our initial consultation with you right down to the final walk thru with Manu, we were treated with the utmost of professionalism. Your installers were a joy to have around, being both personable and informative! They were so kind to our dogs, even going so far as to set up umbrellas for them while they were gated on the side of the house! It's such a simple thing, but it really meant a lot to us. We also appreciated the fact that each day, our site was left clean and clear of all debris.

Finally, I want to say how much we appreciate you sending your pond technician to our home. We are truly grateful for the work that was done in this area. As you know, we were not happy with the waterfall area when you started our project. However, now we are thrilled! The waterfall is fantastic and is a pleasure to see, as well as hear. We look forward to the new plants growing in around and will soon be adding some koi to make it even more lovely.

As for the quote for maintenance, does your price include the front yard also? If not, could you please provide us with an add for it as well?

Thank you again for such a positive experience. We hope to have you out in the near future to help us make our front yard just as beautiful as the back!

Sincerely,

Alan & Emily Chin

From Debbie/San Lorenzo

I am very pleased with my backyard landscaping. Your crew was always on time, friendly and considerate of their surroundings. Steve worked with me on the design, gave me tips on how I could complete some tasks myself to stay within my budget and followed through after completion. All in all it was a great experience and I would highly recommend Hansen Landscaping for any job. I can't wait to have you do the front yard next year!

Debbie

From Lynn/Santa Clara

Hi Steve,

Finally, the weather cooperated and the project for my yard was completed on 1/22/04. YEAH!!!
I wanted to thank you profusely for accepting my yard as one of your projects. You did a wonderful job with the design of such a small space. I'm a visual person so I couldn't picture the finished yard in my head, so I was pleasantly surprised by the finished product. The final result of your design is just lovely. I smile every time I look that tiny yard of mine, and I'm going to enjoy using it when the warm weather comes around. Thank you so much for designing such a lovely yard for my house.

Jack did a tremendous job as the project foreman, and I know that my yard was not the only project he was handling. He always kept me up to date as to when the crew would or would not be at the house. He responded quickly and thoroughly to all my questions, and I had plenty of questions for him. I never had to chase Jack down for anything that I needed. On top of all that, he was always very pleasant to me whenever I contacted him with any issues. I enjoyed working with Jack very much, and I'm sure your future customers will be very happy to have Jack as their foreman. You have a good man in Jack, so I would definitely keep him around for as long as possible.

Manu was an excellent site foreman. He and his crew did a fabulous job on putting in your design. He always left my yard in a very neat and clean state at the end of the day, and that scores big points with me because I am a neat freak. Manu is a very responsible site foreman, and he seems to take pride in what he does. To me those are extremely important qualities in a site foreman because the job done at a site will reflect back on the company and the owner. Please thank Manu for the excellent job that he did as the site foreman for my yard.

I know that I could have gone with a another landscaper at a lower cost to complete my yard, but I also know that I would not have received the same quality of work as I did from Hansen Landscape. As painful as it was to part with the money for this project, it was well worth it at the end because I knew I could trust you to do a superior job without stress.

Kudos to you and your team for doing such an excellent job on my yard. Thank you for treating my little yard as importantly as you would treat a large job.

Regards,
Lynn Hu

From Bill Richards Click Here

From the Chapman Family/Fremont

Hi Steve,

Everything is humming along just fine. The red maple is leafed out and the green one is just getting started along with the apple tree. A couple of the azaleas have started to bloom and the lavendar and one of the penstemon have buds. I have my seedlings started for the summer annuals and can't wait to see it all fill in. So I guess you could say, it continues as expected and we are enjoying it very much.

Thanks again for everything and especially the wisdom in removing that one section of concrete. That made it all possible.

Renee

From the Hu Residence/Sunnyvale

Hey Steve!!

WOW!!! WOWWW!!! WOWWWWWWWW!!! My new yard is absolutely FABULOUS!!!!

This is the second yard you and your crew have done for me in 4 years, and I am so lucky that you were still willing to travel to the South Bay. After you and I met at my house, you drew up a a fantastic design for me. I just loved it, but I had a set budget I needed to follow, so I could not have you do everything you had drawn up in the design. You worked patiently with me to get the cost of the landscaping as close to my budget as possible while giving me what I wanted. I so appreciate your patience and your willingness to work through this with me.

Even though I had wanted to eliminate the lighting system, you convinced me not to do so because based on your experience the lights added so much beauty to the yard at night. So with some trepidation, I followed your advice and kept the lights, and I am so happy I did!! You were absolutely right about the lights!!! The first time I saw my yard lit up at night, I went "WOW!! It's beautiful!! I am so glad Steve convinced me to keep the lights in the plan!" Thank you!

Although I trusted you and your design, I am a worry wort by nature. Before the yard had been completed, I had some concerns with the aesthetic effects of some rocks and boulders in the yard. When I raised the concerns to you, you were kind enough to look into it for me. However, once I saw the finished landscaping, I realized I had worried for nothing because those rocks and boulders looked awesome!! If I ever have you landscape another yard for me, I will just keep my mouth shut while the yard is being completed. :))

Your crew was once again, FANNNNTASTIC!!! Your project manager, Jack Forshaw, was friendly and very easy to work with. I never had to chase him down for an update because he promptly kept me up to date on all matters relating to the job. He patiently answered all my questions and resolved every issue I brought to him. Having Jack as your project manager made the entire landscape process run so smoothly and thus eliminated any stress for me. Please thank Jack for being so nice and patient.

Artemio and his crew did such an awesome job interpreting your design!! He did such a beautiful job with everything in the yard. The pond is glorious. I love the pot he picked out for the spill pot, and I love how he put the spill pot area together. I'm amazed at the small clusters of rocks he placed around the yard to hide the spot lights or just for aesthetic reasons; simple elegance is what I love, and these little clusters added exactly that to the yard. On top of all that, he and the crew cleaned up the yard, the driveway, and the street on a daily basis. I am a clean freak so I was duly impressed by their fastidiousness. Please thank Artemio and his crew for doing such an excellent and beautiful job with my yard.

I knew from my first experience with you that I could simply trust Hansen Landscape to do the job right, and you have confirmed my trust in you, once again. I had loved your work on my first yard, but this second yard is even more beautiful than the first!!! THANK YOU!! THANK YOU!! THANK YOU!!

If you ever need a reference, I'll be more than happy to be a walking billboard for you.

Regards,
Lynn Hu